Regulatory Disclosures & Compliance

SMPL FINANCE PRIVATE LIMITED is committed to providing transparent, fair and responsive services to its customers.

Customers may raise complaints relating to:

• Loan and financial services
• Repayment and account-related matters
• Charges and fees
• Customer service
• KYC-related matters
• Digital services
• Payout/payment-related transactions
• Unauthorized transactions
• Data and privacy concerns
• Other service-related issues

Complaint Channels:

Required Information: Customers should provide their name, Customer/Application ID, registered mobile number, nature of complaint, relevant transaction ID where applicable, and supporting documents or screenshots.

SMPL FINANCE PRIVATE LIMITED follows fair and transparent practices in its dealings with customers.

• Provide clear information regarding financial products and services
• Communicate applicable interest, fees, charges and other costs
• Follow appropriate KYC and customer identification procedures
• Maintain confidentiality of customer information
• Deal with customers fairly and transparently
• Provide appropriate channels for customer complaints
• Avoid unfair or misleading representations
• Communicate material terms and conditions to customers
• Follow applicable RBI directions and statutory requirements

The Company follows applicable requirements relating to customer identification, KYC and prevention of money laundering and unlawful activities.

The Company may seek additional information where required for regulatory, risk-management or service purposes.

SMPL FINANCE PRIVATE LIMITED may use banking and/or regulated payment infrastructure provided by its authorized banking/payment service partners for processing eligible payout transactions.

Transaction Types:

• Bank account transfers
• NEFT/RTGS/IMPS transactions
• UPI-based transactions, where applicable
• Beneficiary validation
• Transaction status verification
• Automated reconciliation
• Transaction reporting

API access and transaction processing are subject to the applicable onboarding, contractual, security, technical, KYC/AML, risk-control and banking/payment requirements of the relevant service arrangement.

API access is controlled through technical onboarding and security measures.

Technical Requirements:

• UAT IP address: required for applicable onboarding
• Production IP address: required for applicable onboarding
• UAT callback URL: optional where applicable
• Production callback URL: optional where applicable
• Production OAuth Redirect URL: optional where applicable

Security Note: API credentials, access information and other security parameters should be kept confidential and used only by authorized systems and personnel.

Actual availability, limits and processing behaviour remain subject to the applicable API environment, onboarding configuration and banking/payment partner requirements.

Use of the Payout API is subject to applicable eligibility, KYC, transaction, security and risk controls.

• Transactions may be rejected or held where regulatory or risk checks are not satisfied
• Transaction limits may apply
• Beneficiary verification may be required
• Transactions may be suspended for suspected fraud or unauthorized activity
• Additional information or documentation may be requested
• Transactions may be reversed or reconciled in accordance with applicable banking/payment-system procedures

Transaction processing times may vary depending on banking/payment networks, technical availability and transaction status.

Where the API arrangement requires transaction data to be stored, the applicable data-storage and retention period shall be determined in accordance with the Company's approved data-retention practices, applicable law, regulatory requirements and contractual requirements.

The Partner Onboarding Checklist requires confirmation of whether the client stores transaction data and, where applicable, the duration of storage.

API access is intended to be used only for the purpose and usage model approved during onboarding.

End-customer consent shall be obtained when sharing customer data through an API with a third party or relevant banking/payment group company, where required by the applicable arrangement and law.

• Customer consent and disclosure should be obtained through an appropriate mechanism
• Customer data should be shared only for an authorized and legitimate purpose
• API access should be limited to authorized systems and entities
• Data transmission and access should be subject to applicable security controls
• Consent and relevant records should be maintained as required

The Company maintains appropriate controls intended to protect customer and transaction information against unauthorized access, misuse, alteration, disclosure or destruction.

Security Controls:

• Restricted API access
• Authorized-system usage
• Controlled technical connectivity
• Confidential handling of credentials and transaction information
• Appropriate controls for customer-data sharing

SMPL FINANCE PRIVATE LIMITED does not guarantee instantaneous processing of every payout or payment transaction.

Factors That May Affect Processing:

All applicable charges, fees, interest, penalties and other costs associated with a financial product or service shall be communicated through the applicable documentation.

Types of Charges:

• Interest rate
• Processing fee
• Documentation charges
• Late payment charges
• Penal charges, where applicable
• Payout/payment charges
• Other applicable service charges

Customers may be required to provide consent for applicable KYC verification, credit assessment, service communications, transaction notifications, regulatory reporting, data processing, payment/payout processing and verification services.

Consent records may be retained as required for legal, regulatory and operational purposes.

The Company aims to provide financial services in a responsible and transparent manner. Customers should review the applicable product documentation before availing a service, including the amount financed, interest rate, tenure, repayment schedule, applicable fees and charges, consequences of delayed repayment, and applicable terms and conditions.
Customers should borrow only according to their repayment capacity.

The Company may collect information necessary for providing its financial and related services, including name, contact details, identity/KYC information, financial information, bank account/payment information, transaction information, device and technical information, and information required for regulatory compliance.

Such information may be used for customer onboarding, KYC verification, service delivery, transaction processing, fraud prevention, customer support, regulatory compliance and record keeping.

Information available on this website is provided for general informational purposes and is subject to the applicable terms and conditions of the relevant product or service.

Availability of any financial product, API or related service is subject to eligibility, KYC, internal policies, regulatory requirements, technical availability and applicable terms.